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Helping Grandparents stay safe Online

More and more, grandparents are finding their way online in order to stay connected with their families and stay up-to-date with necessary services. Unfortunately, many of them didn’t grow up in the digital era and navigating the online world can be confusing and, unfortunately, a little dangerous too. We spoke to Carey van Vlaanderen, CEO at ESET Southern Africa, to discuss ways we help Grandparents (and parents) stay safe online.

How big is the grey digital divide?

Estimates suggest that the elderly worldwide lose more than USD$3 billion (around R48 billion) each year to online fraudsters.

Carey says that this grey digital divide, needs to be bridged, especially in a country that has the sixth-highest number of cybercrime victims worldwide, according to recent research conducted by cybersecurity firm Surfshark.

The COVID-19 pandemic only amplified the problem as many people suddenly had to work from home on unprotected computers and mobile phones.

Why has South Africa has become an attractive target for Cybercriminals and in which way we are falling behind?

Although the younger generations still form an easy and larger target audience for fraudsters, as technology advances and more services move online, more people from older generations are connecting and, as a result, becoming victims.

Carey warns that elderly users of the internet, or ‘silver surfers’, though perhaps fewer in number, are often more vulnerable than their younger counterparts, having grown up in a physical rather than digital world. They also tend to be more trusting, making them enticing targets and often have more to lose financially than younger generations.

A lack of education and proper governance are the main reasons that South Africa has become an attractive target for cybercriminals. As a country, our government and the police force are just not equipped to assist people who have been scammed in the same way that they can assist communities on the ground.

Some of the ways we are falling behind include:

  • Lack of investment in cybersecurity. Not all businesses and individuals have sufficient funds to make provision for cybersecurity and there is a shortage of trained cybersecurity practitioners. Some choose not to spend funds and resources on cybersecurity due to inexperience or lack of knowledge of the threat landscape. This is particularly true for the elderly.
  • Slow development of cybercrime legislation and law enforcement training. The Cybercrimes Act was only adopted in January 2020. This legislation empowers our police to act against cybercrimes, but the lack of training is causing issues.
  • Poor public knowledge of cyberthreats. In a recent report, iDefense, an Accenture security intelligence company, found that South African internet users are inexperienced and less technically alert than many users in other countries.

While fraud has been around in various forms for centuries, the digital age has given rise to more sophisticated versions of longstanding schemes, giving scammers opportunities to target more victims, more easily. Statistics are likely to represent only a fraction of the actual damage to seniors as many victims are too embarrassed to come forward and admit that they have been taken in by scammers.

Practical Advice on how we can protect Grandparents in a Tech-first society

Here is some practical advice/tips, from Carey, which we can share with our Grandparents:

  1. Question everything – Be cautious of everyone you interact with online or via email. People you think you know well can easily be impersonated to persuade you to give out important information. Be on the lookout for anything unusual in an unsolicited email – the address could have one digit or letter altered, or the tone of the message could be off. Be cautious about clicking on links or opening attachments in emails, no matter how official the correspondence looks.
  2. Be wary of freebies – It is wise to remember the age-old advice that there’s no such thing as a free lunch. If you receive an email congratulating you on winning a competition that you never entered or saying you were picked randomly to win an improbable amount of money, be on guard. These scams will often ask for personal details or a payment upfront for your prize to be released, with an accompanying sense of urgency so that you don’t ‘miss out’.
  3. Don’t fall for the rom-con – Online dating or romance scams are the costliest kind of fraud affecting the older generation today, with fraudsters exploiting their generally more trusting natures and oftentimes their loneliness. When visiting online dating platforms, be aware of photos that look too good to be true. An image search on Google can help you determine if the photo is authentic or a stolen or stock photo. Other red flags include a request for private information such as a mobile phone number so you can talk in a more personal way, a profession of love alarmingly early in the relationship, or a request for money to help them out of a situation.
  4. Put the phone down – Tech support scams targeting seniors are on the rise, where fraudsters phone or even email the target to convince them that there is an issue with their device and to ask for permission for remote access so they can fix the problem. Never allow an unknown person to access your computer.
  5. Speak up – We need to keep an open dialogue with the silver surfers in our lives to ensure they are aware of the threats we are all facing, and how they can avoid them. If you or someone you care about does fall victim to a scam, it is important that you report it to the South African Police Service. If you’ve sent money to someone, contact your bank’s fraud prevention department. They can try to limit further damage by cancelling your cards and stopping additional transactions. If you used your credit card you may be able to request a chargeback.

By being made more aware of the dangers of the online world, and how to deal with them, Grandparents are likely to feel more engaged and less alone, which will go a long way to helping them stay safer online. You can also download ESET Internet Security (https://www.eset.com/za/) to keep your Grandparents/Parents a little safer when you are not around.

ESET’s future-ready Internet Security protects your digital life every step of the way. Works on Windows, macOS and Android devices.


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